Contact & Support
For product questions, orders or returns, send us a message using the form below. Include your order number if your question is about an order. We reply by email.
30-day returns
Changed your mind?
Contact us within 30 days of receiving your order to request a change-of-mind return. Items must be unused, in their original packaging and include all supplied accessories. Please provide your order number or other proof of purchase.
Send us a message using the contact form above to request return instructions before sending an item. We will reply by email with the return address. You pay the return postage for a change-of-mind return. Use suitable packaging and keep your postage receipt.
Once the returned item has been checked and meets these conditions, we will refund the amount paid for the item to your original payment method. Original delivery charges are not refunded for change-of-mind returns. Discounted items are refunded at the amount paid.
Faulty, damaged or incorrect items
Contact us with proof of purchase and a description of the problem. Photos can help where appropriate. This 30-day change-of-mind window and its unused/original-packaging conditions do not limit your rights under Australian Consumer Law.
For a major failure, you can choose a refund or replacement, and you may be entitled to compensation for reasonably foreseeable loss. For other failures, we will provide the remedy required by law, including repair, replacement or refund where applicable. We cover reasonable return costs for a confirmed product fault.
Consumer guarantees can apply beyond 30 days and are not replaced by this policy.